PledgeFund.com Refund Policy

Last Updated: 01. Jan. 2024

PledgeFund.com ("PledgedFund," "we," "us," or "our") strives to provide a transparent and fair refund policy to our users. This Refund Policy outlines the circumstances under which refunds may be issued for transactions conducted through our platform.

1. Escrow Transactions

Initiating Refunds: Refunds for escrow transactions on PledgeFund.com may be initiated under the following circumstances:

• The transaction cannot be completed due to a failure or breach of contract by one of the parties involved.
• The goods or services received do not match the description provided in the transaction details.
• The parties mutually agree to cancel the transaction before completion.
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Requesting Refunds: To request a refund for an escrow transaction, users must submit a formal request through our platform, providing detailed information and supporting evidence for the refund request.

Review Process: Our team will review refund requests on a case-by-case basis and may require additional information or documentation to process the request. We aim to resolve refund requests in a timely and fair manner.

2. Fees and Charges

• Escrow Fees: PledgeFund.com charges fees for escrow services rendered. These fees are non-refundable unless otherwise stated in this Refund Policy or agreed upon by both parties involved in the transaction.
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3. Disputes and Arbitration

Dispute Resolution: In the event of a dispute regarding a refund request, PledgeFund.com may facilitate mediation or arbitration between the parties involved to reach a resolution.

Arbitration Decision: The decision of the arbitrator regarding refund disputes shall be final and binding on all parties. Any costs associated with arbitration shall be borne by the parties in accordance with the arbitrator's decision.

4. Exceptions

• Force Majeure: Refunds may not be issued in cases where the inability to complete a transaction is due to circumstances beyond our control, such as natural disasters, acts of war, or governmental regulations.
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5. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at support@pledgedfund.com.

By using PledgeFund.com, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.